Our Process
From Concept to Finished Installation
Congratulations. You’ve made the right choice choosing engineered stone for your new benchtops. But what is actually involved in bringing your vision to life? How does your concept go from being in your head to being installed in your home as a finished engineered stone benchtop? Allow Brisbane Stone to take you through our process and explain just what you can expect when you choose to work with us and what makes us your best local stone benchtop supplier.
What is Engineered Stone?
Engineered stone is known by a few different names. In the construction and benchtop industry engineered stone benchtops are commonly called quartz benchtops and in the residential market they are frequently referred to by the leading brand name, Caesarstone benchtops. Other names you may have heard are composite stone benchtops, reconstituted stone benchtops, or manufactured stone benchtops, to name a few.
Engineered stone is a composite material made up of crushed stone which is then bound together with pigments and resins to create a durable surface. When used in benchtops engineered stone is predominantly made up of quartz (usually 90-95%) however with more and more research coming out around the dangers of silicosis, the industry is quickly moving to replace the quartz with substitutes such as glass.
Smartstone is a brand leading the way in this space and is a good product to consider if sustainability and safety are concerns of yours. Find out more about Stone Ambassador’s range of low silica engineered stone. Read more about the history, use and pros and cons of engineered stone benchtops.
Requesting a Quote
When you are ready to start your engineered stone journey, you can fill out our quote request form. This is a purpose built tool to make obtaining a quote from Brisbane Stone as simple and easy as possible. We have also created a full guide to help you fill in the form which can be downloaded here.
In order to give you an accurate quote the first time it is critically important that you provide as much information as possible. That said however, if you don’t have all the details it is not something to worry about. Simply give us what you can and we will work with you to finalise layouts, colour selections and any other details that may be required.
Choosing the Right Stone
Selecting the right stone for your project can be a daunting task, especially these days with so many suppliers having so many choices available. A good place to start is by viewing some of our key supply partner’s options. What is most important is that you have a range of options in mind.
Anything that you can do to narrow the scope is going to save you time and frustration. Once you have gone as far as you feel you can however, it is time to get in touch with Brisbane Stone.
You have two choices :-
If you have all your information and are ready to submit a quote request, you can complete our quote request form now to get the ball rolling.
If you require further assistance contact us here to get in touch. We will make an appointment to meet you either in person, over the phone or online conferencing. Here we will show you samples, in person, in the comfort of your own home or at our showroom.
Better still, make a time for you to meet our key supply partners at their showrooms (most are located at Yatala) where in most cases you can view full slabs of the stone, which we believe is the best way to finalise your selection.
Finalising the Quote
Once all the central elements have been collated Brisbane Stone will send you a quote in two to five days. Our quote will provide you a full breakdown of the project and its costs so you know exactly what you are getting and how much you are paying.
All Brisbane Stone quotes also include a comprehensive list of terms and conditions written in plain, simple to understand English. Terms and conditions can also be reviewed here.
Going Ahead
Upon acceptance of our quote a deposit is payable to secure the job. Typically, a breakdown of payments. Is as follows:
A 50% deposit is payable to secure the job. This allows us to procure the materials needed for your job, and the associated labour costs of check measuring, CAD optimisation, and manufacturing the benchtop.
10% payable once the job is installed, complete and meeting your expectations. We offer this to our clients as a “peace of mind” retainer so they know we are serious about getting the job right the first time and, in the unlikely case something is not right, we will come back.
Once the deposit has been received the job will be scheduled, orders will be placed for the engineered stone which is usually delivered within a week. When the slabs have arrived, the job will be placed into the production queue and will typically be processed within one to two to five business days.
Check Measure
Brisbane Stone is the home of the three day benchtop turnaround! We love assisting our clients in finishing their projects sooner and that is why when cetrain criteria are met we turn around benchtops fast.
With a minimum of two weeks advance notice of check measure date our lead times from template to installation are:
20mm – 3 business days
Installation
Brisbane Stone will contact you the day prior to installation to advise what time your job has been scheduled for. Two to four representatives will attend site within the allotted window of time to load in the stone. It is your responsibility to provide clear and unencumbered access for the representatives.
Once all of the stone is delivered into the rooms where it is to be installed two representatives will stay behind and complete the installation. A standard kitchen will take up to 2 1/2 hours to install. Once complete, photos will be taken and sign off from yourself will be requested.
The sign off and photos will be sent to the office and at this stage the job is complete. The final Invoice will be invoice issued which is payable within seven days.
What Trades do I need to organise?
Benchtop installations usually require additional trades to be involved, such as plumbers and electricians. In the case of a replacement bench top sinks and cooktops will need to be disconnected prior to the new benchtop being installed.
Once the new benchtop is installed your electrician and or plumber will need to return to reconnect the services.
What Trades Do You Need to Organise
Benchtop installations usually require additional trades to be involved, such as plumbers and electricians. In the case of a replacement bench top sinks and cooktops will need to be disconnected prior to the new benchtop being installed.
Once the new benchtop is installed your electrician and or plumber will need to return to reconnect the services.